2019 SPEAKERS & INSTRUCTORS

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GARRET GRAY - CEO & PRESIDENT OF NEXT GEAR SOLUTIONS

BUSINESS OWNER SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019
KEYNOTE SESSION: 9:00 AM-10:15 AM ON MONDAY, JANUARY 14TH, 2019

Garret Gray is a dynamic consultant that promotes change resiliency and lean processing. Utilizing Six Sigma principles, industry experience and knowledge, Garret customizes processes that fit targeted organizations within unique markets.

Garret has a proven track record in designing and implementing quality improvement initiatives that both increase quality for the customer and cut cost for the organization. The core guiding principles for Garret are to assure all processes in a given organization are value added, lean and allow for “operating transparency”. Next Gear Consulting was launched by Garret and has allowed him to work with hundreds of restoration contractors in the United States and Canada to increase sales, profits and communications utilizing creative marketing tactics and developing uses for the latest technology.

Garret is an industry leader in technology development, process development, image transformation, marketing campaign development, quality improvement and process development and is fully capable of streamlining operations and increasing profit for any restoration contractor that follows his guidelines.

Six Sigma is a business management strategy, originally developed by Motorola that today enjoys wide-spread application in many sectors of industry. Six Sigma seeks to identify and remove the causes of defects and errors in manufacturing and business processes. Garret has been the leading force in bringing Six Sigma to the restoration industry, by tailoring the principles and tools that made industry giants Motorola, Toyota and GE so successful, and making them fit the restoration industry.

Garret’s focus is on technology based lean solutions that both increase efficiency and effectiveness. This technology will also have significant marketing benefits that will attract clients to your organization.


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OREN BERKOVICH - CEO OF SINGULARITY UNIVERSITY CANADA

KEYNOTE SESSION: 9:00 AM-10:15 AM ON TUESDAY, JANUARY 15TH, 2019

"Introduction to Exponential Mindset"
Change is happening at an accelerated rate. Lines between industries are blurring and breakthroughs in seemingly unrelated fields are now changing the way we live and work. These changes are enabled by technological advancement. Many of these technologies are now not only improving faster and faster, but also converging and impacting one another. As leaders, you need to realize that even though innovation was always an important business principle, it was never as urgent as today. To remain relevant and resilient you must embrace a new mindset.

Oren Berkovich is the CEO of Singularity University in Canada, an educational institution and part of a global network aimed at educating and inspiring global experts and entrepreneurs to work together and solve the world’s biggest challenges.

Oren has years of experience leading teams both as an entrepreneur working in the Israeli startup ecosystem and as a senior manager of strategic growth at Deloitte’s national innovation office. As a catalyst for long-term growth, Oren spends his time connecting people with ideas to facilitate strategic conversations about the future. 

SingularityU Canada is a not-for-profit organization committed to inspiring and enabling more Canadians to think BIG, take risks, and drive global impact. they are a grassroots movement of passionate individuals and forward thinking Canadian organizations who came together to catalyze a pan-Canadian community of thinkers and doers.

Last October, the inaugural SingularityU Canada Summit brought together local leaders in technology, government, business, and innovation to explore the impact of exponential technologies on the world’s most pressing issues, including privacy, finance, healthcare, citizenship, and the environment.

In 2018, Singularity University (SU), announced SingularityU Canada as the newest SingularityU country partner. Singularity University is a Silicon Valley Think Tank, and global learning & innovation community using exponential technologies to build an abundant future for all. SU’s collaborative platform empowers individuals and organizations across the globe to learn, connect, and innovate breakthrough solutions using accelerating technologies like artificial intelligence, robotics, and digital biology. 

A certified benefit corporation, SU was founded in 2008 by renowned innovators Ray Kurzweil and Peter Diamandis. SU is partnered with leading organizations such as Google, Deloitte, Genentech, and UNICEF.


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JESSE HERRERA - PRESIDENT OF CARRIER SOLUTIONS, NEXT GEAR SOLUTIONS

MODERATOR OF INSURANCE CARRIER ROUNDTABLE: 5:15 PM-6:30 PM ON TUESDAY, JANUARY 15TH, 2019

Jesse joined Next Gear in December 2017 as the President of Next Gear’s newly created Carrier Solutions division. He brings an extensive background in P&C claims workflow and automotive restoration software from 13+ years as a senior executive with Mitchell International.

Over the course of his tenure, Jesse was ultimately responsible for Mitchell’s largest business unit, which provided claims workflow solutions, from FNOL through settlement, to 100+ leading insurance carriers, as well as job management and automation software to 30,000+ national franchise and independent service providers in the U.S., Canada, and Western Europe.

In addition to his time at Mitchell, Jesse has also held positions at Serent Capital, Bain & Company, and GE Capital.


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JAY THIES - ESTIMATING SYSTEMS MANAGER, LIBERTY MUTUAL INSURANCE

INSURANCE CARRIER ROUNDTABLE: 5:15 PM-6:30 PM ON TUESDAY, JANUARY 15TH, 2019

Jay Thies is the lead Project Manager of Property Estimating Systems for the U.S. segment of Global Retail Markets within Liberty Mutual Insurance. Based out of Boston, Massachusetts, Jay joined Liberty Mutual Insurance in 2012 as a technical property trainer.

Transitioning in 2014 to Home Office, Jay oversaw the expansion of the Liberty Mutual water mitigation program including the use of MICA, and currently oversees estimating systems and vendor integrations. During his 18-year career, Jay has served in a variety of claims positions at multiple carriers, including personal and commercial adjusting roles in both auto and property claims.  

Jay received his MBA from Nichols College and his Bachelor’s degree in Business and Economics from Worcester State University. Jay is also proud to hold the CPCU and AIC insurance designations and is an Eagle Scout. 


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PAM ALLEN - NATIONAL VENDOR TEAM MANAGER, FARMERS INSURANCE

INSURANCE CARRIER ROUNDTABLE: 5:15 PM-6:30 PM ON TUESDAY, JANUARY 15TH, 2019

Pam has been with Farmers Insurance for 14 years. Prior to Farmers, she worked with another insurance carrier for 16 years. She has spent most of her career in Property Claims and is currently the leader of the National Vendor Team at Farmers overseeing the property vendor programs and the employees who handle water mitigation and direct repair claims.

Pam earned her bachelor's degree from California State University Sacramento and an MBA from Golden Gate University. She also holds an AIC and CPCU insurance designation.

Pam enjoys spending time with her family and friends, reading, traveling and golfing. 


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TONY TRIOLA - DIRECTOR OF CLAIMS STRATEGIC PARTNER SOLUTIONS, LIBERTY MUTUAL INSURANCE

LIBERTY MUTUAL SESSIONS ON WEDNESDAY, JANUARY 16TH, 2019

Tony Triola is the Director of Claims Strategic Partner Solutions at Liberty Mutual Insurance. With over 20 years of P&C experience, he joined Liberty Mutual in 2013 with key responsibilities of claims innovation support, claims product and program development, and strategic partner alignment across the enterprise.

With a constant focus on discovering new ways to do old things, Tony has consistently and successfully worked with industry partners to develop new processes and technology aimed at making the entire industry better, faster and more efficient for policyholders.


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BOBBY CARROLL - NATIONAL VENDOR TEAM SUPERVISOR, FARMERS INSURANCE

FARMERS INSURANCE SESSIONS ON WEDNESDAY, JANUARY 16TH, 2019

Bobby Carroll has been with Farmers Insurance for 10 years. He has spent his career in Property Claims, and as a Supervisor with the National Vendor Team, he oversees a team of employees who handle water mitigation claims. Bobby earned his bachelor's degree from University of the Pacific.


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SCOTT CAMPBELL - NATIONAL VENDOR MANAGER, LIBERTY MUTUAL INSURANCE

LIBERTY MUTUAL SESSIONS ON WEDNESDAY, JANUARY 16TH, 2019

Scott Campbell is the Vendor Manager of the Liberty Mutual water and fire mitigation vendor programs.

Scott has worked for Liberty Mutual for 9 years; starting in February 2010 as a Mitigation Specialist. Scott transitioned in 2011 to the Navigator training team to assume training responsibilities for the rollout of the new claims platform. From there, Scott returned to claims and was promoted to a Claims Team Manager in 2012, where he was responsible for the management of all claims functions over a team of mitigation specialists. In addition to Scott’s management responsibilities, he has been involved in several key process improvement projects within the organization to develop best practices for handling water mitigation claims and to improve the overall customer experience. Scott was promoted to his latest role as the vendor manager in 2015. He is responsible for all the vendor operations within the Liberty Mutual and Safeco water and fire programs.

Scott graduated from the University of North Texas in Denton, TX in 2002 with a BBA in Finance and is currently working towards his CPCU designation.


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JOHN HERR - DIRECTOR OF ESTIMATING, JENKINS RESTORATIONS

INSURANCE CARRIER ROUNDTABLE: 5:15 PM-6:30 PM ON TUESDAY, JANUARY 15TH, 2019

John Herr moved into the restoration industry from new construction in 2005 and has been with Jenkins Restorations ever since. During his career, John has held the roles of core claims project manager, large loss estimator, catastrophe manager, Department Head of Large Loss Estimating and now serves as the Director of Estimating.

His director responsibilities include writing the policies, procedures and training content for the large loss estimating department, oversight of the company QA/compliance dept., residential emergency services & mitigation, and large loss project management. John is an Xactimate Affiliate Trainer and serves as a national estimator; writing large/complex losses from coast to coast.

John, his wife Ashley, and their three children call San Antonio, TX home and on the rare occasions he has free time, John is a Volunteer Fire Fighter.


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TIM BAUER - VICE PRESIDENT, ALLIED RESTORATION

SALES & MARKETING SESSIONS

Tim Bauer serves as Vice President of Allied Restoration, a licensed General Contractor that provides fire and water mitigation and restoration services to exclusive properties throughout the Los Angeles area. Since training their team on the same hospitality techniques used by the Ritz Carlton and other exclusive brands, Allied Restoration has served countless Celebrities, members of Congress, Senators, Ambassadors and even one former US Vice President.

In addition to leading his team at Allied, Tim owns Restoration Mastery where he and O.P. Almaraz train Restoration professionals across North America. He is a 2 time TEDx speaker whose first and second greatest achievements are being loved by his family and losing 250 pounds (in that order). Click here to watch one of his TEDx talks.


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TIM MILLER - PRESIDENT OF BUSINESS DEVELOPMENT ASSOCIATES, INC.

BUSINESS OWNER SESSIONS

Tim Miller is the President of Business Development Associates Inc., the restoration industry’s foremost sales development and marketing strategy experts. The firm is the best in the world at creating direct sales programs for restoration contractors and their clients have generated over $100 million in new business.

The company works exclusively in the restoration industry and has developed proprietary marketing and sales systems that it customizes and implements with its clients. BDA also offers operations and management and profitability consulting to help restorers generate both top line revenues as well as increased bottom line net profits. Miller is a highly regarded expert in the industry and brings over 30 years of experience and a unique perspective to help restorers overcome their business challenges, grow to the next level and maximize net profits.

He speaks at multiple industry events and conferences throughout the year, is a published author in several industry trade magazines and serves on Cleaning & Restoration’s Technical Advisory and Review Committee for Management and Marketing best practices for the cleaning and restoration industry.

Created in 2002, Business Development Associates, Inc. is a full-service sales and marketing process development agency that specializes in the restoration industry. At BDA, they understand what it takes to predictably grow your business to the next level using “The BDA Way,” a proprietary blend of high-performance sales techniques, cross-media integration strategies and the ability to be a true implementation company.


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JOHN CAPPONI - CR, OPERATIONS & MANAGEMENT CONSULTANT AND PROFESSIONAL COACH, BUSINESS DEVELOPMENT ASSOCIATES, INC.

BUSINESS OWNER SESSIONS

John Capponi, CR is the Operations and Management Consultant and Profit First Professional Coach at Business Development Associates, Inc. BDA is a consultancy that specializes exclusively in working with clients in the cleaning and restoration industry, helping them to increase top line revenues and bottom line net profits. 

John is a veteran of the property damage restoration and reconstruction industry for over four decades. He is a former Franchise Executive with PuroSystems; was the COO of a general contracting and roofing company in Florida; an RIA Certified Restorer®; and a Certified Executive Coach.

John focuses on providing unique solutions to the issues and restraints that limit business growth and profitability that can save business owners hundreds of thousands, and even millions of dollars because of his consulting and coaching programs.


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DR. JACOB AVILA - ASSOCIATE PROFESSOR OF CONSTRUCTION MANAGEMENT, MIDDLE TENNESSEE STATE UNIVERSITY

GENERAL MANAGER SESSIONS
BUSINESS OWNER SESSIONS

Dr. Avila's industry experience spans over seventeen years in the construction industry where he worked primarily in general management. Prior to his transition to academia, he served as executive vice president and general manager of CA Construction, a family-owned construction firm specializing in disaster restoration and government contracting. As general manager he oversaw the business operations as well as construction and consulting services to government agencies, homeowners, property managers, law firms, AEC firms, third-party administrators, and major insurance carriers.
 
He is a scholar-practitioner and is committed to enhancing the work of restoration industry professionals through applied research. The underlying goal in all of his work is to help disaster restoration firms build capacity by systematically advancing the understanding of industry dynamics, improving the design and application of best practices, and strengthening connections between scholarly and professional activities. His research recently examined family business dynamics in the restoration industry and, in collaboration with faculty at Purdue University, he is currently the principle investigator of a study that is examining employee burnout and engagement in the restoration industry.

Since 2008 Dr. Avila has taught in business, engineering, and construction programs at the graduate and undergraduate levels. Part of this time was at California Baptist University in Riverside, California, where he worked as an associate professor, business department chair, MBA program director, and a program director in the college of engineering.  He also taught as an asssociate professor of management at Biola University in La Mirada, California. 

Dr. Avila holds a bachelor's degree in industrial/organizational psychology from Pepperdine University, a master of business administration from California Baptist University, and a doctorate from the University of Southern California. As an undergraduate student he studied at ITESM in Guadalajara, Mexico, and while pursuing his master’s degree he studied at Regent’s Park College of the University of Oxford in Oxford, England.


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DARYL NESTIBO - CONTENTS RESTORATION INDUSTRY EXPERT, ECONA CONTENTS NETWORK

CONTENTS ROUNDTABLE: 4:00 PM-5:15 PM ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Daryl has worked with restoration contractors in several countries for over the past 16 years. He has assisted with content facility design, operator training, operations & business development as Restoration Contractors launched hard contents, textile & soft content processing in house. He has witnessed the technology trend first hand of Restoration Contractors embracing innovation & technology to bring all aspects of content processing in house, differentiate their company, and becoming an elite full service company.

The rewards these companies have achieved far outweigh the investment in technology and the learning curve challenge. Daryl looks forward to sharing his insight in the interactive contents workshop he is hosting at CONNECT, listening to the panel share their experiences, and hearing the panel respond to questions from the audience.  


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LORI CORRUCCINI - FOUNDER & CEO, KNOW YOUR TALENTS

BUSINESS OWNER SESSIONS

As co-founder of Better Learning Systems and the CEO of Know Your Talents, a consistent strategy of Lori's is to enhance the learning experience through the “Know Your Talents” behavioral system enabling individuals to learn about their talents and teach organizations how to leverage behaviors. As a leader, one of the most important things you can learn about is yourself and understanding what you are best at which greatly improves your performance and engagement of others and most importantly allows you to leverage your talents forever more in life.  

Her track record and accomplishments as an executive include driving annual sales goals in excess of $50 million. Lori has had involvement and holds several board positions in affiliations such as President of Arizona Business Leadership 2015-16, Director since 2014, Board member of Brighton College, LearnKey, Entrepreneurial Board of America, Arizona BPW and AZ SalesPros. For 24 years, she has been a volunteer with Big Brothers Big Sisters, and earned a BSBA in Marketing/Management from NAU.

Know Your Talents (Previously Predix) is a strategic consulting company supporting leaders to ensure they have the right talent working in the right positions to gain the expected ROI for each function. Know Your Talents clients are forward-thinking, value their human capital, and understand the critical need to invest in their people, and offer employee and leadership development. They offer the fastest, most accurate, and most cost effective behavioral assessment system on this planet!


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SARAH BLIK - CHIEF GAME CHANGER, KNOW YOUR TALENTS

BUSINESS OWNER SESSIONS

Sarah is a result oriented, accomplished sales and business development executive with over 25 years of customer service, sales, and leadership experience delivering positive results. She specializes in creating strategic value propositions and solutions based on the clients challenges within the organization. Sarah has successfully built and managed top-performing sales teams at multiple levels and has a passion for helping others understand and improve themselves. 

A significant portion of her expertise comes from 15 years at WorldCom/MCI-Verizon, where she held various roles in sales and customer service and multiple levels of management. 

Since 2009, Sarah has been using natural behavioral traits to help others unleash their potential. For the past 9 years, Sarah has been the Chief Game Changer at Know Your Talents where she works with companies to achieve game changing self awareness and educational experiences for all levels of managements. Behavioral awareness can benefit every company, regardless of the size or industry. 

Know Your Talents (Previously Predix) is a strategic consulting company supporting leaders to ensure they have the right talent working in the right positions to gain the expected ROI for each function. Know Your Talents clients are forward-thinking, value their human capital, and understand the critical need to invest in their people, and offer employee and leadership development. They offer the fastest, most accurate, and most cost effective behavioral assessment system on this planet!


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O.P. ALMARAZ - CEO, ALLIED RESTORATION & RESTORATION MASTERY

GENERAL MANAGER SESSIONS

O.P. Almaraz brings genuine passion and over 23 years of entrepreneurial experience. Growing up on government cheese & food stamps, poverty was part of his culture. He found an opportunity in construction and immersed himself in the business. Climbing the ladder, from sales estimator, to Vice President, to business owner, and after 15 years he found success. Two years after starting his own company, O.P. was faced with a massive emotional & economical blow that nearly bankrupted his company. Having sought out the best mentors on the planet, he executed on what he learned and launched a marketing campaign that took his business from life support, to a thriving $6 million dollar business. 

O.P. is on a mission to create positive change in the lives of people who have the desire to get more out of life, living with a higher level of passion, meaning and contribution. As a coach, O.P. uses his skills to take entrepreneurs to new levels of awareness, confidence & focus in his seminars and workshops. Among his most popular sessions are his Restoration Mastery Boot-camps, where attendees come away with tools for overcoming obstacles, limiting beliefs and business strategies that increase confidence, revenue and profit, plus attendees actually break boards with their bare hands.

As a speaker, O.P. shares his experience of the good the bad and the ugly of business ownership. Influenced by 15 years of participation in masterminds, leadership training and growth strategies, his specialty is discovering the limiting beliefs that hold back the entrepreneur from living their true authentic life. O.P.'s combination of relentless work ethic, determination, and power fused with his passion to defy the odds of his own barriers, enable him to do his part in changing the world and teaching others to do the same.


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MARK SHIPPE - DIRECTOR OF BUSINESS DEVELOPMENT, ITEL

SALES & MARKETING SESSIONS

Mark has over 15 years of experience in the Insurance Restoration Industry. Mark joined ITEL Laboratories in November 2018 as the Director of Business Development. Mark was previously at ERS & ART and served in roles as the Vice President of Sales and the Vice President of Business Development for the brands. He started his career working for an independent restoration contractor in the Metro Detroit area in a variety of accounting, administrative and project management roles. From there he worked in several sales and operations positions at the CRDN Home Office working with both franchisees and insurance carriers. 

Mark has presented Sales and Marketing sessions for the RIA as well as Sales Training for hundreds of restoration Sales Professionals over the last 10 years.  Having worked for both a local contractor and a corporate office in sales and operations, Mark has a unique perspective on the challenges that contractors face within the restoration industry.


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LARRY COOPER - MANAGING PARTNER, MEETINGS & EVENTS LLC, THE EXPERIENCE CONVENTIONS

BUSINESS OWNER SESSIONS

Larry Cooper started in the carpet cleaning industry in 1972 at age 15. At 18, he started his own cleaning business to work his way through college. In 1975 he was asked to do his first water damage job. Sounded easy at the time. Double Jute back carpet and Hair Jute pad were used in the complex he was called to. Oh, there was no specialty equipment for professional drying at the time. So he used box fans and anything he could use to put under the carpet, chairs, chemical bottles, brooms, etc. And did you know that Jute can shrink? Who Knew! And What was the Black Stuff on the Backing?

He is an experienced business owner with over 45 years’ experience in the industry. At the time, Larry owned and operated the largest independent Cleaning and Restoration operation in Colorado with over 80 employees cleaning over 25 million square feet per year and performing an average of 500 water restoration jobs a year. Larry currently owns 5 companies that are actively operating and making profits.

Larry Served as the Vice President, President and Chairman of the IICRC (IICUC) from 1984 – 1989. He served on the IICRC Board of directors for 19 years. Larry Chaired the IICRC Standards Committee from 1990 to 2004. He chaired the S500 and S520 and published the first American National Standards (ANSI) for the industry. Larry was the IICRC Standards Consultant from 2004 – 2011 where he oversaw the development of the standards and managed the ANSI Developer Status for the IICRC.

Larry does Expert witnesses work in the mold remediation, water damage restoration and cleaning and restoration type services. He has Extensive deposition and court appearance experience. He serves as an Expert on the IICRC Standards and standard of care for the restoration and cleaning industry. He has been approved in 7 states as an expert witness, has given over 60 depositions and testified in court in over 35 cases.

Larry is currently the managing partner producing Conventions and Trade Shows including The Experience Convention and Trade Shows (www.experiencetheevents.com) for the Cleaning and Restoration Industries and dozens of other events including Restoration Journeys, workshops, seminars, and international seminars. He has been a keynote speaker at numerous conventions and seminars and has given over a thousand lectures over the past thirty five years.


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MITCH BYROM - PRESIDENT, BYROM TRAINING & CONSULTING

PROJECT MANAGER & ESTIMATOR SESSIONS

Mitch Byrom bleeds restoration and has been in the industry since he was 11 years old. He is a proven professional in theory and field application in the areas of Applied Restorative Drying, Microbial Remediation, Large Loss Project Management and Industry Estimating Software. Mitch has a critical understanding of the overall industry including contracting, environmental, and insurance relations.

Today, Mitch owns Byrom Training and Consulting, is an IICRC-approved instructor & Xactimate Certified Trainer, and is passionate about coaching restorers on how to be technically accurate, transparent in communication, and profitable in an ever-changing restoration market.


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BRITTNEY HENSLEY - FOUNDER & CEO, AR RESTORATION

FINANCE & ACCOUNTING SESSIONS

AR Restoration was founded because of a need expressed from restoration industry owners looking for help in recovering & managing their AR needs, when all their staff were maxed and not able to make a big enough difference. Brittney began independently helping a local restoration company, managing their unpaid accounts and invoices, which then led to other companies inquiring about the same services.

From that point, AR Restoration was born helping many other restoration companies all over the country recover their AR and enjoy the hands free approach to AR Restoration’s account management service. AR Restoration has become a solution to the ever growing problem of unpaid accounts and the hassle of tracking them down, saving restoration companies time and money. 


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MAEVE MCCONVILLE - CHIEF FINANCIAL OFFICER, NEXT GEAR SOLUTIONS

FINANCE & ACCOUNTING SESSIONS

Maeve McConville joined Next Gear Solutions in June 2016. Prior to June 2016, Maeve operated MCG Resources, a small consulting practice focused on finance function consulting. Since its inception in 2009, Maeve and MCG worked with a number of Private Equity clients, including a number of projects across the Serent Capital portfolio in including interim CFO work in SaaS companies, professional services and healthcare.

Her background is in contributing strong financial and operational leadership to companies experiencing high growth or transition. Prior to launching MCG Resources, Maeve held a number of finance leadership positions in industries including healthcare, call centers, manufacturing and public accounting. Maeve lives in Nashville, TN.


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JEFF BRETTELL - EXECUTIVE CRM DIVISION LEADER, NEXT GEAR SOLUTIONS

SALES & MARKETING SESSIONS ON ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Jeff joined Next Gear Solutions in January 2017 and is now the Executive CRM Division Leader. He brought a background of international business development to the restoration industry in 2009, joining the industry and lending his unique skills to the launch and development of the iCAT Solutions brand. He joined LuxorCRM in 2013, where he began focusing on making restoration contractors more successful in sales and marketing.

Selling to and working with hundreds of contractors in the industry equipped Jeff with a keen understanding of the challenges faced by companies trying to build effective sales teams and implement successful strategies. Leveraging his experience, the skills of the team around him, and the tools available in LuxorCRM, Jeff continues to provide strategic vision, and sales leadership to companies of all sizes in the industry. He has a vision for restoration contractors to operate as sales driven companies.


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KIM SLIZAK - SENIOR CONSULTANT, NEXT GEAR SOLUTIONS

FINANCE & ACCOUNTING SESSIONS ON ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Kim Slizak brings over twenty five years’ experience in accounting and consulting across a variety of industries and roles to the team at Next Gear. Kim has worked in many fields within the consulting industry and within the accounting profession. Her early experiences as an accountant helped her grow her managerial functions and consultant skills to a level to where she could start her own consulting business.

Kim’s onsite presence with clients sets her apart from everyone else; she uses a beneficial cost analysis process that not only focuses on the money aspect of the company, but what they are hoping to accomplish in the future. She has stopped many clients from making rash and harmful decisions that could have been detrimental to the company’s success and steered them in the right and profitable direction. Kim also gets into the company to find out their core values and how they want to be seen to their employees and clients alike. These specialized core values are what make companies who they are; it defines them and makes them unique and diverse to their competitors in the marketplace and the field.


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LUKAS SZCZUROWSKI - CONSULTANT, SANKTUM INC.

SALES & MARKETING SESSIONS

Lukas has over 17 years of experience in the CRM industry. Prior to joining Atum Corporation in 2002, he was the Senior Sales Executive at a publicly traded CRM software company in Ontario. When Luxor Corporation was established in 2009 as an independent subsidiary of Atum Corporation, Lukas was promoted to Chief Executive Officer at Luxor. Before acquiring Luxor CRM Inc. in 2011, Lukas initiated the development of the Luxor CRM application which led to him becoming the Director of Business Development, and eventually Chief Executive Officer.

An innovator and entrepreneur, Lukas co-founded a successful computer hardware company, which he sold in 1998. His passion for involvement in the business community resulted in him serving as Membership Chair on the Board of EO (Entrepreneurs Organization).


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PEGGY GRAY - DIRECTOR OF CLIENT SERVICES, NEXT GEAR SOLUTIONS

ADMIN & COORDINATOR SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Peggy serves as the Director of Client Services at Next Gear, where she oversees all training and implementation efforts for our customers. She has over ten years of experience in insurance restoration management across all levels of operations. She has a proven track record of streamlining organizations, designing effective procedures, increasing transparency, and increasing the bottom line within the organizations she works with.

Peggy also brings a strong financial background to the restoration industry and is certified as a QuickBooks pro. She has been instrumental in the ongoing project of integrating a varying array of accounting processes and platforms.

Peggy has years of experience with customer support. Her work with thousands of users has given her a unique perspective on the relationship between the property owner and the contractor. 


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TOMMY PRITCHARD - SENIOR SOFTWARE SPECIALIST, NEXT GEAR SOLUTIONS

FIELD TECHNICIAN SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Tommy Pritchard is a Senior Software Specialist with Next Gear Solutions. Tommy has been with Next Gear since 2012 and has been part of the Client Services team since 2014. Since joining the Client Services team, Tommy’s role has included him in training and implementation of multiple clients, both franchise and independent. His duties also include onsite training of Next Gear products from a consulting standpoint.

Tommy has attended the IICRC WRT and ASD courses and continually learns from IICRC instructor mentors. He holds a BA from Mississippi State University in Communication with an emphasis in Public Relations.


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MATTHEW PARKERSON - SUCCESS TRAINER, NEXT GEAR SOLUTIONS

PROJECT MANAGER & ESTIMATOR SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Matthew Parkerson has been with Next Gear Solutions since 2014 and is one of our Senior Software Specialists. His background is Restoration as an owner/partner with his own independent company from 2008 to 2014 when he decided to join Next Gear.

His accreditations include being WTR/ASD certified and a Xactimate Level 3 Certification. His area of focus and expertise is implementing companies into the RMS platform. 


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TIM KEMPE - CHIEF OF STAFF, NEXT GEAR SOLUTIONS

GENERAL MANAGER SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Tim Kempe joined Next Gear Solutions in May of 2015 and serves as the Chief of Staff. In this role, Tim enables the Next Gear Senior Management Team and drives Next Gear’s execution of their most strategic company-wide initiatives. Tim has a passion for building highly effective teams and has direct oversight of Next Gear’s strategic planning and mergers and acquisitions.

Prior to coming to the Next Gear team, Tim spent 5 years at a large restoration franchisor. While there, he led a number of fast-growing teams in various franchised service brands; seeing them through critical process and organizational restructurings to support further success. Tim has a B.A. in Business and Economics from Wheaton College.


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BRANDON BURTON - VP OF TECHNICAL APPLICATION, NEXT GEAR SOLUTIONS

PROJECT MANAGER & ESTIMATOR SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019
FIELD TECHNICIAN SESSIONS ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Brandon Burton, the VP of Technical Application at Next Gear and the recently named IICRC Standards Chairman, will lead the Field Technician Track with over 20 years’ experience in the restoration industry. He is an IICRC approved instructor in the categories of Applied Structural Drying and Water Damage Restoration and will encourage industry best practices and technology development to each field technician attendee.

Brandon has provided training and consultation to more than 10,000 water damage restoration professionals, and is also a published author in the field. He is also an accomplished and awarded speaker with Toastmasters International.

 


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CHAD FLOWERS - SENIOR SOFTWARE CONSULTANT, NEXT GEAR SOLUTIONS

FINANCE & ACCOUNTING SESSIONS ON ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Chad has been with Next Gear since 2009 and is the Senior Software Consultant. Chad's previous experience as a sports anchor gave him the communication skills he uses today to effectively teach and train our customers. His industry knowledge came from working at a restoration company on the East Coast for an extended period.

Chad is responsible for consulting clients during implementations and teaching users on the best practices they should be using to get the most out of Next Gear's suite of software. 


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STEVE DIERKE - ICC RESTORATION & CLEANING SERVICES

FINANCE & ACCOUNTING SESSIONS

Steve has a MBA degree in finance & accounting from the University of Minnesota Carlson School of Management. He has 18 years of accounting experience in the construction industry and is a QuickBooks Pro Advisor.

Since 1989, ICC has been working everyday to improve who they are and what they do to deliver the most effective, efficient, and thorough services so their clients can get life, back to normal fast. ICC has been privileged to serve their communities for 28 years, and will be here to help restore people’s lives after a life changing event for many years to come.


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RUSS JACOBS - QUALITY ASSURANCE MANAGER, ECONA CONTENTS NETWORK

CONTENTS ROUNDTABLE: 4:00 PM-5:15 PM ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

With over 25 years of experience in contents restoration, Russ is ECONA’s “Quality Assurance Manager” working closely with ECONA Network Member restoration contractors to ensure the quality of finished contents meets and exceeds customers’ expectations. Russ Jacobs is a 3rd generation dry-cleaner who grew up in the family business in Memphis, TN. After making a career in the retail market for 17 years, Russ discovered insurance restoration work in 1996. In 1999, Russ went from doing fabric and textile restoration work part-time to opening the first facility in the mid-south specializing solely in fabric and textile restoration: Crescent Restoration.

In 2007, Russ joined a national franchise; FRSTeam, or Fabric Restoration Service Team, based out of San Francisco, California. This partnership allowed Russ to expand his new company, FRSTeam by Crescent Restoration, to Little Rock, Nashville, and Memphis. In 2010, the company purchased the St. Louis market and expanded into Missouri. In the 8 years as a FRSTeam franchise, FRSTeam by Crescent Restoration was a perennial top 5 franchise and won Franchise of the Year in 2009. Russ was also awarded the coveted Innovator Award, (given out only 3 times in the last 12 years), not once, but twice. The first Innovation Award was for the “Goosebump Moments” customer service initiative, the second for the FRSTrack image-based inventory and the creation and development of the homeowner “virtual online closet.” “Goosebump Moments” and the FRSTeam customer service model, are discussed in two books by author Carmine Gallo; The Apple Experienceand The Storytellers Secrets.

In 2015, Russ sold the FRSTeam franchise and became Director of Sales for iCat Software. In this role, Russ marketed and trained contents companies all over the US and Canada on how to use software to make pack-outs more efficient and to carry over that efficiency into the admin and production departments. This role enabled Russ to work with hundreds of companies across the US and Canada, both contents companies and carriers, and provided him with a unique prospective on the challenges and trends in the industry. Russ’ unique perspective, both from the inside as a independent contractor and franchise owner, and now marketing and training content companies and carriers on the development and implementation of pack-out and claims management software, allows a view of our industry that will help us see the trends and plan for a future moving forward. Russ is currently an active member of the Restoration Industry Alliance (RIA) Contents Council.


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RHETT TOBIN - OWNER, TOBIN RESTORATION

CONTENTS ROUNDTABLE: 4:00 PM-5:15 PM ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Rhett has worked in the construction field for over 25 years and has 19 years of experience in the restoration industry. His years of experience and desire to own his own business led him to the opportunity to buy Tobin Restoration. He came in as a partner in 2007 and purchased the company when Hal Tobin retired in 2012.

Since its founding in 1972, Tobin Restoration has been a family owned and operated business. The Judy Family upholds those same family values. They are proud of their Idaho heritage and look forward to serving East Idaho far into the future.


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SHERRY STANLEY-REYNOLDS - PRESIDENT, STANLEY RESTORATION

CONTENTS ROUNDTABLE: 4:00 PM-5:15 PM ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Sherry Stanley-Reynolds, President, joined Stanley Restoration in 1991 after graduating from Texas Christian University with a BBA. Working with her father who started the company in 1981, she learned all aspects of the family business. Her leadership strength comes from her first-hand experience and willingness to work alongside her team members. 

Stanley Restoration, which is now a third-generation business, has grown into a full-service restoration/reconstruction company of more than 50 employees. Her empathy for the homeowner and desire to represent the carrier to the highest degree of professionalism has made Stanley Restoration one of the leaders in the industry. 


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TYLER PATTAT - OWNER & PRESIDENT, SERVICEMASTER BY CORNERSTONE

CONTENTS ROUNDTABLE: 4:00 PM-5:15 PM ON MONDAY, JANUARY 14TH & TUESDAY, JANUARY 15TH, 2019

Tyler has been involved in his family’s restoration business since 2013 after working in logistics for 3 years. Initially working from the ground up, Tyler took over all operations and implemented strategic business procedures to grow the company into being a successful restoration contractor in the Mid-South. Investing in Esporta in 2014, ServiceMaster by Cornerstone became the first restoration contractor in Tennessee to provide a full-service contents solution. Two years later, Cornerstone invested in the growth of construction in their business and has promoted themselves as a complete Commercial and Residential contractor. “The success in our business has been the culture we have internally and our people’s willingness to buy in when we need them most.”

Cornerstone’s foundation was started 20 years ago by Tyler’s in-laws as a small carpet cleaning company. Just recently, Tyler and his wife, Caroline, purchased the business and are now the second-generation owners of Cornerstone. “We look forward to the opportunities, challenges and clients we will serve with our team as our families journey continues.”