2019 INSURANCE CARRIER ROUNDTABLE
TUESDAY, JANUARY 15, 2019 - 5:15 PM-6:30 PM
From a homeowner’s perspective, the property claim experience can range from a major inconvenience to an emotionally traumatic and financially devastating event. As a result, insurance carriers and service providers face a unique set of challenges in putting a homeowner’s mind at ease through communication, transparency and execution. The difference between a positive claim experience and a negative claim experience is often determined by how effectively carriers and the service providers work collaboratively to accelerate the process and keep the homeowner informed by delivering the right information at the right time through the right communication channel. Given the potential complexity of a property claim, this is often easier said than done.
For this session, Next Gear will moderate a panel of leading insurance claims executives, who will share their perspectives on what they feel carriers and contractors can do to better serve the evolving needs of their mutual customer—the homeowner.
To facilitate an industry conversation between insurance carriers and contractors around how they can work more collaboratively to improve the property claims process through improved use of technology.
Accelerate the claim process (shrink overall cycle-time) by automating processes and reducing administrative burden.
Better align communication to the homeowner (timeliness, consistency of message, ongoing status updates, omni-channel touch points, etc).
Establish trust and confidence with homeowner that the work being performed to restore their property to pre-loss condition is getting done right.
To discuss how technology solutions can eliminate critical points of process friction between carriers and contractors.
JESSE HERRERA - NEXT GEAR SOLUTIONS
PRESIDENT OF CARRIER SOLUTIONS & MODERATOR OF ROUNDTABLE
Jesse joined Next Gear in December 2017 as the President of Next Gear’s newly created Carrier Solutions division. He brings an extensive background in P&C claims workflow and automotive restoration software from 13+ years as a senior executive with Mitchell International.
Over the course of his tenure, Jesse was ultimately responsible for Mitchell’s largest business unit, which provided claims workflow solutions, from FNOL through settlement, to 100+ leading insurance carriers, as well as job management and automation software to 30,000+ national franchise and independent service providers in the U.S., Canada, and Western Europe.
In addition to his time at Mitchell, Jesse has also held positions at Serent Capital, Bain & Company, and GE Capital.
JAY THIES - LIBERTY MUTUAL INSURANCE
ESTIMATING SYSTEMS MANAGER
Jay Thies is the lead Project Manager of Property Estimating Systems for the U.S. segment of Global Retail Markets within Liberty Mutual Insurance. Based out of Boston, Massachusetts, Jay joined Liberty Mutual Insurance in 2012 as a technical property trainer.
Transitioning in 2014 to Home Office, Jay oversaw the expansion of the Liberty Mutual water mitigation program including the use of MICA, and currently oversees estimating systems and vendor integrations. During his 18-year career, Jay has served in a variety of claims positions at multiple carriers, including personal and commercial adjusting roles in both auto and property claims.
Jay received his MBA from Nichols College and his Bachelor’s degree in Business and Economics from Worcester State University. Jay is also proud to hold the CPCU and AIC insurance designations and is an Eagle Scout.
PAM ALLEN - FARMERS INSURANCE
NATIONAL VENDOR TEAM MANAGER
Pam has been with Farmers Insurance for 14 years. Prior to Farmers, she worked with another insurance carrier for 16 years. She has spent most of her career in Property Claims and is currently the leader of the National Vendor Team at Farmers overseeing the property vendor programs and the employees who handle water mitigation and direct repair claims.
Pam earned her bachelor's degree from California State University Sacramento and an MBA from Golden Gate University. She also holds an AIC and CPCU insurance designation.
Pam enjoys spending time with her family and friends, reading, traveling and golfing.
JOHN HERR - JENKINS RESTORATIONS
DIRECTOR OF ESTIMATING
John Herr moved into the restoration industry from new construction in 2005 and has been with Jenkins Restorations ever since. During his career, John has held the roles of core claims project manager, large loss estimator, catastrophe manager, Department Head of Large Loss Estimating and now serves as the Director of Estimating.
His director responsibilities include writing the policies, procedures and training content for the large loss estimating department, oversight of the company QA/compliance dept., residential emergency services & mitigation, and large loss project management. John is an Xactimate Affiliate Trainer and serves as a national estimator; writing large/complex losses from coast to coast.
John, his wife Ashley, and their three children call San Antonio, TX home and on the rare occasions he has free time, John is a Volunteer Fire Fighter.S