exhibitor faq


What is CONNECT?
CONNECT is the Annual Next Gear User Conference & Trade Show - where our family of customers, partners, employees and thought leaders come together for a week of unparalleled learning, networking, fun, and innovation.

When and Where is CONNECT?
CONNECT 2019 will be held January 13-16 and CONNECT 2020 will be held January 14-17 at the Hyatt Regency in New Orleans, Louisiana. The Hyatt is located at 601 Loyola Avenue, New Orleans, Louisiana, USA, 70113. You can contact the hotel at (504) 561-1234.

Who is Next Gear Solutions?
Next Gear Solutions, Inc., founded in 2008 and headquartered in Oxford, Mississippi, develops and provides restoration management software solutions for the restoration industry. Learn more about our company here.

Who should attend?
Whether you are already a Next Gear Partner, or new to our family, we welcome you to be a part of this exciting event! CONNECT will draw a global audience across our industry. Discover new opportunities, drive demand, capture leads, find new customers and exciting ways to help generate revenue. Leverage the momentum of Next Gear and our suite of brands to announce new products, expand brand awareness, and gain instant traction throughout the entire ecosystem.

How do I register?
If you are interested in exhibiting or sponsoring at CONNECT, please contact us by clicking here, emailing exhibit@nextgearconnect.com or by calling our conference hotline at (662) 333-8053.

Will you contact me regarding hotel reservations or trade show related services? Is this a scam?
If you receive a phone call or email from an individual reaching out to make hotel reservations with a housing authority or take credit card information, please disregard as these scammers are in no way associated with Next Gear, the Hyatt or CONNECT. In addition to unofficial housing providers, it has been brought to our attention that exhibitors & attendees have been contacted by unauthorized companies promising trade show related services. To report scammers, please contact our CONNECT Conference Team here or by emailing attend@nextgearconnect.com.

Where can I access the current list of sponsors and the trade show floor plan?
2019 Sponsor list can be found by clicking here.
2019 Trade Show floor plan can be found by clicking here.

What is the payment policy?
Exhibitors & Sponsors must make their booth and sponsorship payments via check (due in full within 30 days). For certain Sponsors, installment plans and/or payment plans that start closer to the date of the convention may be available. Contact the CONNECT Team for further details. For any additional badges that are added at a later date, CONNECT will invoice and contact you with the option to pay for those passes via credit card, if necessary. 

Checks should be made payable to Next Gear Solutions, LLC and sent to:

Next Gear Solutions
Attn: Connect Conference
304 Heritage Dr. Suite 2
Oxford, MS 38655

What are exhibitors allowed to attend?
Exhibitor Conference passes include access to all conference receptions, trade show hall, all general & keynote sessions, breakfast/lunch meals, and networking breaks. This pass does NOT include access to special workshops (breakouts & tracks). Breakout/Track seats are reserved for general conference attendees who are NOT exhibitors/sponsors.

Where can I find the 2019 Exhibitor agenda?
The exhibitor agenda can be found here.

Are there special hotel rates? How do I make hotel reservations?
There are several advantages to booking your accommodations through CONNECT’s Hyatt Regency reservation portal, including a special guaranteed lowest rate with no booking fees and complimentary in-room & public spaces internet access. You can make hotel reservations by clicking here. If you need to make your reservation by phone, please call the Hyatt Regency at (504) 561-1234. Be sure to mention that you are booking for the Next Gear CONNECT Conference to secure our special room rate.

How can I make changes to my hotel reservation?
You can either access your current reservation confirmation online or contact the Hyatt Regency at (504) 561-1234.

What modes of public transportation are near the convention?
Guests can enjoy quick and easy transportation to the city’s most popular attractions via the Loyola-UPT Streetcar Line, which passes approximately every 20 minutes across from the hotel. The cost to ride streetcars in New Orleans is $1.25 and can be paid with exact change when you board. 1-Day and 3-Day unlimited ride Jazzy Passes are also available for $3 and $9. For more information, please contact Hyatt Concierge at (504) 561-1234.

What is the best way for me to get to/from the Airport?
Taxis, Uber and Lyft are ready to get you to and from New Orleans International Airport (15 miles from the Hyatt Regency), in and around the French Quarter and wherever else you need to go. The city has imposed taxi flat rates to and from the airport starting around $35+.

There is also discounted shuttle transportation available:

  • Discount only applies to reservations made through the special web portal found by clicking here.

  • Provided by Airport Shuttle - Round Trip $40 per person, One Way $20 per person.

  • You must book at least 24 hours prior to your flight time.

What major transportation centers are nearby?

  • Union Passenger Terminal (Amtrak) – 0.3 miles

  • Port of New Orleans – 3 miles

  • Louis Armstrong New Orleans International Airport (MSY) – 15 miles

What is the dress code?

  • Conference: Business Casual

  • Receptions: Evening Comfortable Business Attire

Where can I park?
The hotel offers valet parking on property and is attached to a public self-parking garage. In addition to the hotel’s valet, there are also several nearby parking lots, including the 1301 Girod Parking Garage that connects directly to the hotel. You can also enjoy chauffeured transportation throughout the Big Easy, as the concierge will be happy to assist you with those reservations [pricing subject to change].

  • Short Term Hourly Valet Rates at Hyatt Regency: 0-1 Hour - $10, 1-2 Hours - $15, 2-4 Hours - $22, 4-10 Hours - $30, 10+ Hours - $40, Standard Overnight Parking - $40 + tax, Fuel Economy Vehicles Overnight - $30 + tax.

  • 1301 Girod Parking Garage (Subject to Price Change and Special Events – Contact Merit Parking at (504) 561-0575 for confirmed pricing): 0-1 hr - $4, 1-2 hr -$6, 2-3 hr - $8, 3-9 hr - $12, 9-12 hr - $20, 12-24 h - $25, Lost ticket - $100.

Will Wi-Fi be provided by the conference?
Complimentary standard Wi-Fi will be provided throughout hotel guest rooms and public spaces at the Hyatt Regency New Orleans if you book through our CONNECT Hyatt Regency reservation portal.

IMPORTANT NOTE: A reliable connection will likely be unavailable in the trade show hall and exhibitors who need a strong connection are encouraged to order internet service for their booth. Ordering information for internet services and other tech equipment for exhibitors will be made available with the exhibitor kit.

Where can I access trip planning tools?
Next Gear has partnered with the New Orleans Convention Bureau to provide you the very best information on deals, restaurants, bars, transportation, events, things to do and much more! Access the guide by clicking here.

Is there a Business Center at the Hyatt Regency?
The on-site FedEx Office® Print & Ship Center offers the critical business services you need. Posters, banners, copying, printing, or last-minute office supplies? They have you covered. Hours: Monday – Friday 7:00am - 7:00pm, Saturday 10:00am - 5:00pm, Sunday 10:00am - 5:00pm.

How can I request accessibility accommodations and/or services at CONNECT?
You can request accessibility accommodations and services when registering for CONNECT by indicating that you have accessibility requirements. A representative will call you to discuss your needs to make sure your experience on site is enjoyable. Please complete this section upon registering or email attend@nextgearconnect.com your request.

Whom should I contact if I have special dietary needs or allergies?
There is a section on the conference registration form for dietary needs or allergies. Please complete this section upon registering or email attend@nextgearconnect.com your request.

Where can I charge my mobile devices?
There will be special Charging Kiosks set up throughout the conference for you to power up all your devices!

Does CONNECT have a code of conduct?
Our code of conduct outlines our expectations for participant behavior and can be found here.






Located next door to the Superdome, Smoothie King Center and Champions Square, the Hyatt Regency offers easy access to the area’s most popular attractions. Hop on the Loyola Avenue Streetcar, or walk to the French Quarter, Arts District, and the scenic Mississippi Riverfront.



With eight diverse options, Hyatt's award winning culinary team will wow your taste buds. Enjoy BBQ at Q Smokery, a breakfast or lunch buffet at 8 Block Kitchen & Bar's restaurant, a burger at Vitascope Hall, a state-of-the-art sports bar, and get the best local seafood at Borgne Restaurant.

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Sophisticated designs with city and Superdome views. Guestrooms blend historic style with modern conveniences of flat-screen TVs, and complimentary Wi-Fi.



Relax at the Le Jardin Spa or in the heated rooftop pool, lounge on the Bywater pool deck in a cabana, and enjoy skyline views from the Regency Club Lounge and 24 Hour StayFit™ Gym.

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