2019 CONTENTS ROUNDTABLE PRESENTED BY ECONA

MONDAY, JANUARY 14, 2019 - 4:15 PM-5:15 PM
TUESDAY, JANUARY 15, 2019 - 4:15 PM-5:15 PM

 
 

How is technology & innovation changing the contents landscape?

71% of all claim value comes from textiles & soft contents, hard contents and electronics restoration. These top 3 categories are the focus of this session. The session facilitator [Daryl Nestibo] will review the impact of technology on these categories. A panel of restoration contractors and a restoration dry cleaner will share their personal experiences and answer questions from session attendees.

  • Understand how various technologies are impacting the claims process, the insurance carriers and the customer experience.

  • Understand how various technologies impact the range of contents & contamination, and the effect on what can be restored versus what is considered non-restorable.

  • Understand how technologies streamline the overall claim and the impact on the customer experience, costs and claim settlements.

  • Understand how technologies create savings and efficiencies.


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DARYL NESTIBO - CONTENTS RESTORATION INDUSTRY EXPERT,
ECONA CONTENTS NETWORK

CONTENTS ROUNDTABLE FACILITATOR

Daryl has worked with restoration contractors in several countries for over the past 16 years. He has assisted with content facility design, operator training, operations & business development as Restoration Contractors launched hard contents, textile & soft content processing in house. He has witnessed the technology trend first hand of Restoration Contractors embracing innovation & technology to bring all aspects of content processing in house, differentiate their company, and becoming an elite full service company.

The rewards these companies have achieved far outweigh the investment in technology and the learning curve challenge. Daryl looks forward to sharing his insight in the interactive contents workshop he is hosting at CONNECT, listening to the panel share their experiences, and hearing the panel respond to questions from the audience.  


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RUSS JACOBS - QUALITY ASSURANCE MANAGER, ECONA CONTENTS NETWORK

CONTENTS ROUNDTABLE PANELIST

With over 25 years of experience in contents restoration, Russ is ECONA’s “Quality Assurance Manager” working closely with ECONA Network Member restoration contractors to ensure the quality of finished contents meets and exceeds customers’ expectations. Russ Jacobs is a 3rd generation dry-cleaner who grew up in the family business in Memphis, TN. After making a career in the retail market for 17 years, Russ discovered insurance restoration work in 1996. In 1999, Russ went from doing fabric and textile restoration work part-time to opening the first facility in the mid-south specializing solely in fabric and textile restoration: Crescent Restoration.

In 2007, Russ joined a national franchise; FRSTeam, or Fabric Restoration Service Team, based out of San Francisco, California. This partnership allowed Russ to expand his new company, FRSTeam by Crescent Restoration, to Little Rock, Nashville, and Memphis. In 2010, the company purchased the St. Louis market and expanded into Missouri. In the 8 years as a FRSTeam franchise, FRSTeam by Crescent Restoration was a perennial top 5 franchise and won Franchise of the Year in 2009. Russ was also awarded the coveted Innovator Award, (given out only 3 times in the last 12 years), not once, but twice. The first Innovation Award was for the “Goosebump Moments” customer service initiative, the second for the FRSTrack image-based inventory and the creation and development of the homeowner “virtual online closet.” “Goosebump Moments” and the FRSTeam customer service model, are discussed in two books by author Carmine Gallo; The Apple Experienceand The Storytellers Secrets.

In 2015, Russ sold the FRSTeam franchise and became Director of Sales for iCat Software. In this role, Russ marketed and trained contents companies all over the US and Canada on how to use software to make pack-outs more efficient and to carry over that efficiency into the admin and production departments. This role enabled Russ to work with hundreds of companies across the US and Canada, both contents companies and carriers, and provided him with a unique prospective on the challenges and trends in the industry. Russ’ unique perspective, both from the inside as a independent contractor and franchise owner, and now marketing and training content companies and carriers on the development and implementation of pack-out and claims management software, allows a view of our industry that will help us see the trends and plan for a future moving forward. Russ is currently an active member of the Restoration Industry Alliance (RIA) Contents Council.


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RHETT TOBIN - OWNER, TOBIN RESTORATION

CONTENTS ROUNDTABLE PANELIST

Rhett has worked in the construction field for over 25 years and has 19 years of experience in the restoration industry. His years of experience and desire to own his own business led him to the opportunity to buy Tobin Restoration. He came in as a partner in 2007 and purchased the company when Hal Tobin retired in 2012.

Since its founding in 1972, Tobin Restoration has been a family owned and operated business. The Judy Family upholds those same family values. They are proud of their Idaho heritage and look forward to serving East Idaho far into the future.


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SHERRY STANLEY-REYNOLDS - PRESIDENT, STANLEY RESTORATION

CONTENTS ROUNDTABLE PANELIST

Sherry Stanley-Reynolds, President, joined Stanley Restoration in 1991 after graduating from Texas Christian University with a BBA. Working with her father who started the company in 1981, she learned all aspects of the family business. Her leadership strength comes from her first-hand experience and willingness to work alongside her team members. 

Stanley Restoration, which is now a third-generation business, has grown into a full-service restoration/reconstruction company of more than 50 employees. Her empathy for the homeowner and desire to represent the carrier to the highest degree of professionalism has made Stanley Restoration one of the leaders in the industry. 


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TYLER PATTAT - OWNER & PRESIDENT, SERVICEMASTER BY CORNERSTONE

CONTENTS ROUNDTABLE PANELIST

Tyler has been involved in his family’s restoration business since 2013 after working in logistics for 3 years. Initially working from the ground up, Tyler took over all operations and implemented strategic business procedures to grow the company into being a successful restoration contractor in the Mid-South. Investing in Esporta in 2014, ServiceMaster by Cornerstone became the first restoration contractor in Tennessee to provide a full-service contents solution. Two years later, Cornerstone invested in the growth of construction in their business and has promoted themselves as a complete Commercial and Residential contractor. “The success in our business has been the culture we have internally and our people’s willingness to buy in when we need them most.”

Cornerstone’s foundation was started 20 years ago by Tyler’s in-laws as a small carpet cleaning company. Just recently, Tyler and his wife, Caroline, purchased the business and are now the second-generation owners of Cornerstone. “We look forward to the opportunities, challenges and clients they will serve with their team as our family’s journey continues.”